Customer Service

The most frequently asked questions

When can I expect my delivery?

You can follow your parcel’s progress with track & trace (also available in the PostNL-app). Simply enter a tracking code and the recipient’s postcode.

Parcel not delivered

Check the status of your package. Read more about what to do if your package has not been delivered.

Not at home during delivery

See what to do if you already know you're not at home or if you missed your delivery.